RELEASE: Governor Lujan Grisham announces results of unannounced aging and long-term care facility visits

[Skip to content](#main-content)

# PRESS RELEASES

1. [Home](https://www.governor.state.nm.us) 2. [Press Releases](https://www.governor.state.nm.us/press-releases/) 3. Governor Lujan Grisham announces results of unannounced aging and long-term care facility visits

# Governor Lujan Grisham announces results of unannounced aging and long-term care facility visits

Jul 31, 2024 | [Press Releases](https://www.governor.state.nm.us/press-releases/)


SANTA FE – Today, Gov. Michelle Lujan Grisham shared the results of unannounced inspections of senior care facilities across New Mexico that found at least one violation in 88 percent of the facilities inspected.

The inspections, which took place from May 17 to May 19, included 91 visits and highlighted several areas needing improvement to ensure the health, safety and dignity of senior residents. The findings are outlined in this [summary report](https://www.governor.state.nm.us/wp-content/uploads/2024/07/LTC-Visit-Report-May-2024_Final-1.pdf "summary report").

Of the 91 facilities included in the report, just 11 of them rated a perfect score of 100 percent, while another 55 earned a 90 percent rating. Four failed.

“Our seniors deserve the highest standard of care and respect,” said **Gov. Lujan Grisham**. “These findings are unacceptable. My administration is committed to working collaboratively across agencies to protect our most vulnerable residents and ensure that every resident receives high-quality care and lives with dignity.”

“We take the findings of this report very seriously,” said **Patrick Allen**, Secretary for the New Mexico Department of Health. “The quality of long-term care in New Mexico falls short of what our seniors deserve. This must change, and we are committed to making it happen.”

Infractions detailed in the report ranged from egregious incidents requiring immediate reporting to administrative violations of rules and regulations, such as strong urine, feces, disinfectant, or a chemical odor, a lack of proper signage or failure to post food menus for residents.

While the report notes that most staff members were respectful and kind to patients and that 23 of the facilities missed a perfect score by one mark, it also notes that 88% of the facilities failed at least one aspect of the inspections.

Ombudsmen volunteers provide a voice for long-term care residents at a time in their lives when they are particularly vulnerable. A corps of dedicated ombudsman volunteers statewide assist residents by advocating for their rights, investigating and resolving concerns, and ensuring they receive the care they deserve.

Gov. Lujan Grisham encourages members of the public to apply to become an ombudsman volunteer by calling the Long-Term Care Ombudsman Program at [866-451-2901](tel:866-451-2901). Learn more about becoming an [ombudsman volunteer](https://aging.nm.gov/long-term-care/ombudsman/volunteer-opportunities "ombudsman volunteer") and download the ombudsman Volunteer Job Description for further details. Free training and ongoing in-service education are provided to all volunteers.

“We’re proud to house the Office of the State Ombudsman and its Long-Term Care Program,” said Aging & Long-Term Services Department Cabinet Secretary Jen Paul Schroer. “Our dedicated ombudsman volunteers advocate tirelessly for New Mexico’s seniors and adults with disabilities. By visiting assisted living facilities and nursing homes regularly, they protect residents’ rights, investigate complaints, find resolutions, and uphold the highest standards of care.”

“Older New Mexicans and their families deserve the very best when it comes to their care,” said Kyra Ochoa, Deputy Secretary for the New Mexico Health Care Authority. “Our agency is committed to rigorous oversight and transparency at every level and building a system of care that residents and their families can rely on.”

If you suspect an adult is being abuse, neglected or exploited, call Adult Protective Services at [866-654-3219](tel:866-654-3219) or visit [aging.nm.gov](https://aging.nm.gov/protecting-adults "aging.nm.gov") for more information.

#### Recent Posts

*  [Governor appoints Rebecca Roose as Natural Resources Trustee](https://www.governor.state.nm.us/2026/06/05/governor-appoints-rebecca-roose-as-natural-resources-trustee/)  * [U.S. Supreme Court approves Rio Grande compact settlement – Agreement ends 13-year interstate dispute](https://www.governor.state.nm.us/2026/05/28/u-s-supreme-court-approves-rio-grande-compact-settlement-agreement-ends-13-year-interstate-dispute/)  * [Health care loan repayment expands to address doctor shortage – Record expansion part of strategy to add health providers in NM](https://www.governor.state.nm.us/2026/05/26/health-care-loan-repayment-expands-to-address-doctor-shortage-record-expansion-part-of-strategy-to-add-health-providers-in-nm/) * [Governor declares statewide drought and severe fire conditions – Agencies will coordinate community and water protection efforts](https://www.governor.state.nm.us/2026/05/20/governor-declares-statewide-drought-and-severe-fire-conditions-agencies-will-coordinate-community-and-water-protection-efforts/)    * [Governor Lujan Grisham leads trade mission to Japan](https://www.governor.state.nm.us/2026/05/11/governor-lujan-grisham-leads-trade-mission-to-japan/)

## Press Release Archive

* [June 2026](https://www.governor.state.nm.us/2026/06/) (1) * [May 2026](https://www.governor.state.nm.us/2026/05/) (6) * [April 2026](https://www.governor.state.nm.us/2026/04/) (5) * [March 2026](https://www.governor.state.nm.us/2026/03/) (10) * [February 2026](https://www.governor.state.nm.us/2026/02/) (21) * [January 2026](https://www.governor.state.nm.us/2026/01/) (10) * [December 2025](https://www.governor.state.nm.us/2025/12/) (7) * [November 2025](https://www.governor.state.nm.us/2025/11/) (6) * [October 2025](https://www.governor.state.nm.us/2025/10/) (11) * [September 2025](https://www.governor.state.nm.us/2025/09/) (11) * [August 2025](https://www.governor.state.nm.us/2025/08/) (7) * [July 2025](https://www.governor.state.nm.us/2025/07/) (9) * [June 2025](https://www.governor.state.nm.us/2025/06/) (10) * [May 2025](https://www.governor.state.nm.us/2025/05/) (4) * [April 2025](https://www.governor.state.nm.us/2025/04/) (12) * [March 2025](https://www.governor.state.nm.us/2025/03/) (13) * [February 2025](https://www.governor.state.nm.us/2025/02/) (11) * [January 2025](https://www.governor.state.nm.us/2025/01/) (11) * [December 2024](https://www.governor.state.nm.us/2024/12/) (5) * [November 2024](https://www.governor.state.nm.us/2024/11/) (9) * [October 2024](https://www.governor.state.nm.us/2024/10/) (10) * [September 2024](https://www.governor.state.nm.us/2024/09/) (16) * [August 2024](https://www.governor.state.nm.us/2024/08/) (9) * [July 2024](https://www.governor.state.nm.us/2024/07/) (13) * [June 2024](https://www.governor.state.nm.us/2024/06/) (17) * [May 2024](https://www.governor.state.nm.us/2024/05/) (5) * [April 2024](https://www.governor.state.nm.us/2024/04/) (9) * [March 2024](https://www.governor.state.nm.us/2024/03/) (13) * [February 2024](https://www.governor.state.nm.us/2024/02/) (19) * [January 2024](https://www.governor.state.nm.us/2024/01/) (13) * [December 2023](https://www.governor.state.nm.us/2023/12/) (10) * [November 2023](https://www.governor.state.nm.us/2023/11/) (8) * [October 2023](https://www.governor.state.nm.us/2023/10/) (13) * [September 2023](https://www.governor.state.nm.us/2023/09/) (6) * [August 2023](https://www.governor.state.nm.us/2023/08/) (9) * [July 2023](https://www.governor.state.nm.us/2023/07/) (16) * [June 2023](https://www.governor.state.nm.us/2023/06/) (19) * [May 2023](https://www.governor.state.nm.us/2023/05/) (17) * [April 2023](https://www.governor.state.nm.us/2023/04/) (11) * [March 2023](https://www.governor.state.nm.us/2023/03/) (24) * [February 2023](https://www.governor.state.nm.us/2023/02/) (23) * [January 2023](https://www.governor.state.nm.us/2023/01/) (23) * [December 2022](https://www.governor.state.nm.us/2022/12/) (14) * [November 2022](https://www.governor.state.nm.us/2022/11/) (17) * [October 2022](https://www.governor.state.nm.us/2022/10/) (19) * [September 2022](https://www.governor.state.nm.us/2022/09/) (22) * [August 2022](https://www.governor.state.nm.us/2022/08/) (26) * [July 2022](https://www.governor.state.nm.us/2022/07/) (27) * [June 2022](https://www.governor.state.nm.us/2022/06/) (23) * [May 2022](https://www.governor.state.nm.us/2022/05/) (15) * [April 2022](https://www.governor.state.nm.us/2022/04/) (17) * [March 2022](https://www.governor.state.nm.us/2022/03/) (21) * [February 2022](https://www.governor.state.nm.us/2022/02/) (25) * [January 2022](https://www.governor.state.nm.us/2022/01/) (18) * [December 2021](https://www.governor.state.nm.us/2021/12/) (10) * [November 2021](https://www.governor.state.nm.us/2021/11/) (7) * [October 2021](https://www.governor.state.nm.us/2021/10/) (8) * [September 2021](https://www.governor.state.nm.us/2021/09/) (23) * [August 2021](https://www.governor.state.nm.us/2021/08/) (14) * [July 2021](https://www.governor.state.nm.us/2021/07/) (12) * [June 2021](https://www.governor.state.nm.us/2021/06/) (18) * [May 2021](https://www.governor.state.nm.us/2021/05/) (14) * [April 2021](https://www.governor.state.nm.us/2021/04/) (24) * [March 2021](https://www.governor.state.nm.us/2021/03/) (15) * [February 2021](https://www.governor.state.nm.us/2021/02/) (17) * [January 2021](https://www.governor.state.nm.us/2021/01/) (33) * [December 2020](https://www.governor.state.nm.us/2020/12/) (33) * [November 2020](https://www.governor.state.nm.us/2020/11/) (38) * [October 2020](https://www.governor.state.nm.us/2020/10/) (42) * [September 2020](https://www.governor.state.nm.us/2020/09/) (43) * [August 2020](https://www.governor.state.nm.us/2020/08/) (39) * [July 2020](https://www.governor.state.nm.us/2020/07/) (42) * [June 2020](https://www.governor.state.nm.us/2020/06/) (47) * [May 2020](https://www.governor.state.nm.us/2020/05/) (47) * [April 2020](https://www.governor.state.nm.us/2020/04/) (39) * [March 2020](https://www.governor.state.nm.us/2020/03/) (62) * [February 2020](https://www.governor.state.nm.us/2020/02/) (40) * [January 2020](https://www.governor.state.nm.us/2020/01/) (15) * [December 2019](https://www.governor.state.nm.us/2019/12/) (16) * [November 2019](https://www.governor.state.nm.us/2019/11/) (6) * [October 2019](https://www.governor.state.nm.us/2019/10/) (6) * [September 2019](https://www.governor.state.nm.us/2019/09/) (11) * [August 2019](https://www.governor.state.nm.us/2019/08/) (9) * [July 2019](https://www.governor.state.nm.us/2019/07/) (14) * [June 2019](https://www.governor.state.nm.us/2019/06/) (7) * [May 2019](https://www.governor.state.nm.us/2019/05/) (12) * [April 2019](https://www.governor.state.nm.us/2019/04/) (12) * [March 2019](https://www.governor.state.nm.us/2019/03/) (19) * [February 2019](https://www.governor.state.nm.us/2019/02/) (29) * [January 2019](https://www.governor.state.nm.us/2019/01/) (14) * [December 2018](https://www.governor.state.nm.us/2018/12/) (1)

### Categories

* [2022 Wildfires](https://www.governor.state.nm.us/2022-wildfires/) * [COVID-19](https://www.governor.state.nm.us/covid-19/) * [Early Childhood Education](https://www.governor.state.nm.us/early-childhood-education/) * [Legislative Updates](https://www.governor.state.nm.us/legislative-updates/) * [Press Releases](https://www.governor.state.nm.us/press-releases/) * [Public Safety](https://www.governor.state.nm.us/public-safety/) * [Uncategorized](https://www.governor.state.nm.us/uncategorized/)

## Contact

The Office of Governor Michelle Lujan Grisham is located on the fourth floor of the New Mexico State Capitol in Room 400.

Address: 490 Old Santa Fe Trail Room 400 Santa Fe, NM 87501

Phone: (505) 476-2200 Toll free: (833) 520-0020

## Quick Links

* [Open Positions](https://www.governor.state.nm.us/apply/open-positions/) * [Boards and Commissions](https://www.governor.state.nm.us/apply/boards-and-commissions/) * [Judicial and District Attorney Posts](https://www.governor.state.nm.us/judicial-and-district-attorney-posts/)

## Flag Status